We're here
to help.

In NEO Blocks and many of our other apps, your save data is backed up via an anonymous cloud account (PlayFab). If you're using the same device, your save should reappear on the next launch.

If not: write to us with your player name and roughly the date you last played — we can often restore it.

First try: close the app completely and restart, restart your device, update the app (check the store for updates).

If that doesn't help, write to us with your device model, OS version, and a short description of when the crash happens (e.g. "after 5 minutes in online mode").

In the app, tap "Restore purchases" (usually in the shop or settings). This pulls missing purchases directly from the store.

If the problem persists, send us your order ID (from App Store or Google Play) by email. We'll activate the purchase manually.

Online Wengla uses server regions (EU, USA, Asia). To play together in a private room, everyone must use the same region — otherwise you won't see each other.

Region is in settings under "Server region". Recommendation: set everyone to "eu".

Under "Settings" → "Avatar & Profile" you can change your name. In some games, changing it is paid or only allowed once per month.

In the app, tap "Restore purchases". If that doesn't help, uninstall and reinstall the app — the ad-free status will be checked automatically with the store on first launch.

If the issue persists: email us with your order ID.

Send an informal email to info@viewmedia.de with the subject "Data deletion" and include: your player name, the game, and ideally your device model.

We will delete your account and all associated personal data within 30 days and confirm by email. Details in our privacy policy.